Warranty
5-Year Limited Warranty
For five (5) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
3-Year Limited Warranty
For three (3) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
13-Month Limited Warranty
For thirteen (13) months from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Electronic Assemblies, including:
- Charger Assembly
- Controller
- Joystick
Main Frame Assemblies, including:
Other Components, including:
- Electrical Harnesses
- Accessories
- Anti-tip Forks
- Front Riggings
- Bearings and Bushings
- Motor/Gearbox Assembly
- Brakes (Electronic Function ONLY)
- Caster Forks
- Front Rigging Mounting Brackets
13-Month Warranty
The batteries are covered by a separate thirteen (13) month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.
Note: Starting from date of product delivery, battery charge must be maintained to ensure warranty coverage. For mobility products which are not used regularly, or during periods of storage prior to and after purchase date, batteries must be charged once a week, for 24 hours. Failure to do so will void battery warranty.
6-Month Warranty - Lithium Ion Batteries
Lithium-Ion batteries are covered by a separate six (6) month warranty, provided by the battery manufacturer. Batteries are not guaranteed by Pride.
Warranty Exclusions
This warranty does not extend to those items which may require replacement due to normal wear and tear, including:
- ABD Plastic Shrouds
- Brake Pade
- Motor Brushers
- Tires and Tubes
- Upholstery and Seating
- Fuses/Bulbs
- Circumstances beyond the control of Pride
- Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized IN ADVANCE, by Pride Mobility Products
- Repairs and/or modifications made to any part without specific consent from Pride
Exclusions also include components with damage caused by:
- Contamination
- Abuse, misuse, accident, or negligence
- Battery fluid spillage or leakage
- Commercial use or use other than normal
- Improper operation, operation, maintenance, or storage
Note: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.
